Shipping & Returns


Shipping is Free! Shipping heavy gas logs isn't easy, so our policy saves you the hassle of dealing with shipping yourself. We will ship your order within 2 days, usually via FedEx ground, and you can expect to have your goods in less than a week.

Returns Policy

All returns are accepted. However, this should be a last resort as the customer is responsible for paying the shipping expense. If anything was damaged during shipping, we have you covered. We will ship you any replacement parts for FREE, just give us a call.